Attending this ITIL 4 Foundation Practice Certification Exam will result in an 90% pass rate on the main exam.
The ITIL Foundation Exam Simulator provides three practice papers to assist you in passing the ITIL Foundation exam.
The ITIL 4 Foundation certification serves as an introduction to ITIL 4, allowing candidates to view IT service management as an end-to-end operating model for the creation, delivery, and continuous improvement of technology-enabled goods and services.
ITIL 4 is an extension of ITIL v3, allowing enterprises to integrate the new ways of working demanded by the modern digital environment in a practical and flexible manner. The fast-paced and complicated environment we live in, as well as new methods of working and emerging practices, are reflected in this ITIL version. All of these skills are necessary not only for ITSM experts, but also for a broader variety of workers involved in digital transformation. The goal of ITIL 4 is to give complete guidance for managing information technology in a modern service economy to enterprises and professionals.
The certification can help:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL Foundation exam format
Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes’ duration
Closed book.
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