Customer Service Fundamentals

An introduction to customer service and its importance in any business.

4.5

10248

GRATIS

$24.99

Cup��n Expirado

Negocios Operaciones

Comparte si te a gustado:

Customer Service Fundamentals

Publicado en 28 Oct 2021

Lo que aprenderás

To appreciate the true value of positive customer service at every level of an industry

To understand the rules of great customer servicess

To deliver outstanding customer service

To manage and deal with both positive and negative feedback experiences

To evaluate yourself and your business to determine the key wins required to deliver the customer service possible

Requisitos

Knowledge of the English language.

Descripción

There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.

This course covers the following topics:

1. Customer Service Overview

2. What is Customer Service?
3. Why is it More Important Than Ever?
4. How it Applies to Every Business
5. Five Service Levels of Companies
6. Key Factors
7. Rules of Great Service
8. Getting to High Service Levels
9. Evaluate Yourself/Evaluate Your Company
10. Powering a Great Service Culture
11. Case Study: Starbucks
12. Personal Primers
13. Steps to Great Customer Service
14. A Deeper Look at Managing Negative Customer Service Engagements
15. The Review/Take-aways

¿Para quién es este curso?

All levels of participants are encouraged to take this course.

Debes tener en cuenta que los cupones duran maximo 4 dias o hasta agotar 1000 inscripciones,pero puede vencer en cualquier momento. Obten el curso con cupon haciendo clic en el siguiente boton:

(Cupón válido para las primeras 1000 inscripciones): FESTIVE100

Obtener Cupón Mas Cursos

Tags: