Mastering the Servicenow Admin&Development from basic to pro

Master the Servicenow from Basics to Advanced Automation, Hands-On Training for IT Professionals, Complete ServiceNow

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Mastering the Servicenow Admin&Development from basic to pro

Publicado el 14 Mar 2025

Lo que aprenderás

Introduction to ServiceNow
Overview of ServiceNow Platform
Navigating the User Interface
Understanding ServiceNow Architecture and Components
Key Concepts: Tables, Forms, Lists, Records
ServiceNow Administration
User Administration: Managing Users, Groups, and Roles
Data Management: Tables, Fields, and Relationships
Form Customization: Designing and Customizing Forms
UI Policies and Business Rules: Ensuring Data Integrity and Business Logic
Importing Data: Data Import Sets, Data Sources, and Data Transformations
Notifications: Email Notifications and Alerts
Service Catalog and Request Management
Workflows and Approvals
Reports and Dashboards
ServiceNow Development
Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes
Glide APIs: Using GlideRecord, GlideForm, and GlideUser
UI Actions and UI Macros
Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices
IT Service Management (ITSM)
Incident Management, Problem Management, Change Management, Knowledge Management
Scheduled Jobs and Background Scripts
Flow Designer: Creating Flows and Actions, Subflows
Coding Standards and Practices
Admin and Developer Best Practices
Agile Development in ServiceNow
Hands-on Projects: Developing and Administering ServiceNow Applications
Real-world Use Cases for Problem Solving
End-to-End ServiceNow Application Development
UI Pages, UI Macros
UI actions, Client scripts, types of client scripts with examples
Business Rules, Types of business rules with examples
Scheduled Jobs with examples
Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList
Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime
Update Sets
Javascript for ServiceNow
Email Notifications, types of notifications, Email Scripts
How to fire email notifications using events
ServiceNow Developer course
ServiceNow admin course
Keeping emails in copied list or cc list or bcc list
What is trigger in flow designer
Relationships, Related Lists, Related List Actions
Reference Qualifiers, types of reference qualifiers
Script Includes, types of script includes
Script execution order in servicenow
500 ServiceNow interview questions
Process flow, UI Formatters
Dictionary Overrides, Dictionary Properties
Data policies
Data look up rules, assignment Rules
current object, previous object, scratchpad object in business rules
Workflow activitys, flow Designer actions
Flow Designer custom actions
Transform Maps, Data Sources, Transform Scripts, Source Tables
Servicenow course material
Reports and dashboards
SLA Definitions
Metric definitions
Scheduled jobs
Email Notifications
Email Scripts
Flow Designer, Action, Subflow

Requisitos

No prior knowledge required

Descripción

This comprehensive course is designed for IT professionals looking to enhance their skills in Servicenow, a leading cloud-based platform for IT service management (ITSM). Participants will gain a deep understanding of both the development and administrative aspects of ServiceNow, enabling them to effectively manage and customize the platform to meet organizational needs.

The course begins with an introduction to Servicenow, covering its architecture, features, and capabilities. Participants will learn about the Servicenow interface and navigation, enabling them to utilize the platform efficiently. The curriculum emphasizes core administrative functions, including user and group management, role assignment, and access control.

As the course progresses, participants will delve into advanced administration topics such as incident, problem, and change management processes. They will also explore reporting and dashboard creation, gaining insights into data visualization and analytics within the platform.

In the development section, students will learn to create and customize applications using Servicenow Studio and Application Repository. They will gain hands-on experience with scripting in Servicenow, including client scripts, business rules, and UI policies.

Throughout the course, practical exercises and real-world scenarios will reinforce learning, ensuring participants can apply their knowledge in their respective roles. By the end of the course, attendees will be well-equipped to manage, configure, and customize Servicenow, making them valuable assets to their organizations.

¿Para quién es este curso?

IT Professionals
System Administrators
Business Analysts
Developers
IT Managers and Team Leaders
Aspiring ServiceNow Practitioners
Frontend developers

⚠️ Los cupones duran máximo 4 días o hasta agotar 1000 inscripciones. Puede vencer en cualquier momento. Obtén el curso con cupón haciendo clic en el siguiente botón:

(Cupón válido para las primeras 1000 inscripciones): MARCH2025

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